| All R-fx Network services are encompassed with a
30 day money back guarantee, clients however must provide a valid
and verifiable reason for such a request. Refunds are granted only
once per-client on each service in a non-inclusive fashion.
All issues and disputes arising in a refund are evaluated on a case-by-case
basis and R-fx Networks at its sole discretion may refund the client
with either credit towards other services and/or full reimbursement
when appropriate. Checks and money-orders are 100% non-refundable
under any circumstances.
Usually a client must meet the following criteria to apply for a
valid refund:
1) service was not provided as advertised and/or purchased
2) service did not provide the level of satisfaction desired by
the client at time of purchase and rendering
3) inability to use or access service due to issues within the control
of R-fx Networks
4) service was not rendered in a timely and reasonable manner
5) unfair or misleading advertisement that misrepresents the actual
service. R-fx Networks itself always markets services as-is however
resellers although not permitted sometimes use unfair marketing
tactics, in such events we urge clients to both inform us of the
reseller company and request a refund or adjustment of services/billing.
This policy omits situations of outage or support degradation in
services as a result of natural disaster or issues out of the control
of R-fx Network such as flooding, severe storms, tornadoes, hurricanes,
earth quakes, resulting in network outages and any other situation
deemed an act of god and beyond our ability to control.
We reserve the right to amend this policy or exempt its validity
at anytime on any given service and to any given client. Use of
R-fx Network services assumes an understanding of this refund policy/guarantee. |
